THREE Ways to provide Good Customer Support.
May 04 2009
Posted by Webmasters-central.com as Internet Marketing
If you are selling a product or service you are bound to provide customer support. At any one point of time you will be having few emails from your customers with questions about your product or service.
Few things you need to automate on your site and do professionally. One such thing is customer service. What things you need to keep in mind while providing customer support:
* You need a system that automates/makes easy to do your work.
* You need to have store the correspondence with your customer.
* Prompt support.
* Professional support.
* Constant support.
Tips on providing Customer support:
1. Create a FAQ database: FAQ means ‘Frequently Asked Questions’. You will received questions regarding your product or service all the time. Don’t just answer the question and delete email. Copy the question and your answer on to your site. In few days you will be having a big database of FAQ. Use any free script to create these FAQ. You can just copy and paste there instead of creating a webpage and uploading. Free FAQ publishing script:
http://www.scripts4webmasters.com/article-faq-publisher/index.shtml
2. Install a helpdesk: Some questions from your customers are sensitive like they contain personal information or purchase information or web site informaion. They want privacy. To deal cases like these, you can install a helpdesk script. Free helpdesk script:
http://www.cerberusweb.com/community_edition
3. Install forums: Like frequently asked questions, you need a place to keep the discussion going on about your product or service. Forums is an easy way to create discussions between your clients and support each other. You can also participate so most of the questions and problems will be answered there. Free forum Software:
http://www.phpbb.com/
Always remember that good customer support brings you more sales and credibility.
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