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| | A customer support solution that provides a real time chat service for online customers, offering a wide range of functionality that includes; multiple chat requests and administrators, supports multiple users simultaneously, an instant messenger interface design, an online/offline/pending user display, the ability to transfer guests between operators, online alerts/sound when guests are pending for support, user-editable language packs, detailed real-time statistics, daily reports calendar, online/offline/be right back status indicators, site visitor rating of live support session, FREE lifetime upgrades and a FREE Microsoft .NET Live Help Messenger downloadable Windows client.
Version: 2.1
Platform(s): All
Price: Commercial
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| | SSM is a full-featured application which includes many powerful tools to allow you to easily add a complete Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through SSM, users will be able to easily manage these effective systems and reduce the time and effort required in providing technical support. In addition, certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. New additions include numerous patches to increase the stability of your installation.
Version: 1.01 BETA
Platform(s): Windows, Unix
Price: Freeware
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| | SupportExpress is a professional help desk and customer support system developed on PHP and MySQLIt includes a Web admin to manage your support and customers.New features 2.0 version:-New design-Optimized code-Automated send data by e.mail to new users-Active/Deactive users-Date users control-Better showing Results-Warning message for every new tickets to the admin-Warning message for every modify tickets to the admin-Automated restore/send to email user forgot password-Database backup-Restore Database Backup-Free text searching box.
Version: 2.0
Platform(s): Linux, Unix, Win NT/2000
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| | SupportWare has been created to handle support issues from your users. This software will email the Admin when a new issue is posted and email the poster when someone answers this issue. The drop down boxes in the application are configurable in the admin section of the software. Users can upload supporting files to your server directory.
Version: 1.0
Platform(s): .nix
Price: $15
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| | The Systems Panel features 6 functions for organizing any size IT department. These features include knowledge base, ticket system, contact directory, and system inventory. In addition it can be implemented along side your company Intranet site, so users can enter trouble tickets right from their web browser.
Version: 1.0
Platform(s): Unix, Windows NT/2000/XP, Linux, FreeBSD
Price: $49.99
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| | TechTables is an asset and trouble ticket management system. Written in PHP and uses the Postgresql database. Current features: View/Edit Assets; View/Edit Tickets; View/Edit Contacts; Ticket Followups.
Version: 2002
Platform(s): PHP
Price: Free (GPL)
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| | The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem.
Version: 1.5
Platform(s): Unix
Price: $150.00
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| | Ticket Operator software (Trouble Ticketing System) is a complete help desk solution for small to medium sized businesses. It provides a simple, and easy to use web interface for managing and tracking technical support problems.
Version: 1.4
Platform(s): Windows NT/2000/XP with IIS 4.0
Price: $190.00
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| | TIS-Light is a web-based and email-based trouble ticket system written in php, the email gateway is a perl script and it use a MySQL database. The script is currently translated in english, german, italian and french and to add a new language, you just need to translate one file. You can also modify the design via a CSS file.
Version: 1.15
Platform(s): Unix, Linux
Price: $120.00
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| | TrackSolve handles support the way you want it to, offering a suite of tracking, information, communication and file management tools that make tailored support setups easy, scalable, and affordable. Features include web-based and email processing of tickets, ticket due dates/times based on ticket priority, surveys, 6 methods of user registration, news and announcements, custom contact and ticket fields, a full security system, and user memberships with expiration dates for support contracts.
Version: 1.0.5
Platform(s): PHP, MySQL, Unix, Linux, Windows 2000
Price: $549.95
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