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| | This is an HTML, PHP3, and MySQL based Intranet application used to input trouble ticket information and output reports based on built-in queries. Current features include: Add users, Add departments (ex. IT Dept, Helpdesk, Applications, HR), Add categories for each department, Add trouble ticket/job information, Modify users, Modify/Update jobs/trouble tickets, Delete users, Delete categories, Delete departments, and Close jobs/trouble tickets.
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Price: Free (GPL)
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| | There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions.
Version: 0.9
Price: $99US/$25US/FREE
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| | Provide realtime customer support to clients and potential clients fast and easyily. PHP Live helper is an affordable alternative to other popular applications, without the monthly cost and extra software. You can access the administration area from any browser anywhere, all on your own server. Hosted and Downloadable solutions available.
Version: 1.7
Price: $99.99
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| | Live Support Solution powered by PHP and MySQL. Fully downloadable with PHP source. Functions include: Unlimited operators, unlimited departments, initiate chat, real-time visitor traffic monitor, and more. Free Trial available.
Version: 2.6
Platform(s): Unix, Win 9x/2000/NT/XP, Mac
Price: $99.00
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| | A customer support ticket system, uses mysql. Email notification, user registration, forgot password system, plus administration console. Uses templates for easy customisation.
Version: 1.05
Platform(s): Unix, Windows
Price: $50.00
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| | Triangle Solutions Ltd has developed an application which allows you to offeryour web site users a way to request Support Tickets.Through the admin side of the application you can set up user accounts. TheseUsers may then log into the Client side and write any amount of requests to thesystem. On submitting a request the request is emailed to the Administrator'semail specified within the Config file.Attachments can be uploaded to an individual post. This may well be a screenshot or document explaining things a little more.Message thread is maintained within the emails sent back and forth.Self User Registration added, this is switchable within the configuration file of the application
Version: 1.7
Platform(s): Unix, Window 95/98/NT/2000
Price: Freeware
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| | PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend. It includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL.
Version: 0.71
Platform(s): platform
Price: Free (GPL)
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| | phpLiveChat allows you to chat LIVE one-on-one with your customers via your website. Instantly notifies you when someone wants to chat, notifies you when a user leaves chat session, and online/offline images change on the fly. It can handle multiple support chat requests at one time, or forward chat sessions to other representatives, online sound events, initiate Chats, Track Visitors (notify you when they browse, or leave the site), push webpages, multiple departments, deptartment-specific ICONS, page multiple departments, and more. Written entirely in PHP and Javascript.
Version: 2.7
Platform(s): Unix, Linux, BSD, Windows
Price: $84.99
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| | Desgined for use in a call center, phplog enables you to take a customer's details and then provide them with a case or reference number. The existing case can then be edited and updated with new notes or conversations every time there is a related call made. Highly customisable both in terms of what data phplog asks for and also in general appearance.
Version: 1.1
Price: Free
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| | Designed specifically for webhosts, phpManager will help make your company more efficient, leaving you more time to provide a better service to your clients. The aim of phpManager is to provide a cost-effective client management system that offers the basic features essential to running a hosting company. The software is targeted at new companies that have yet to establish a foothold in the market and lack the necessary funds to invest in a complete management solution that can cost several hundred dollars. phpManager includes features such as Auto-Account creation, theme support, multiple language support, billing, ticket support as well as offering a client control panel for your clients to modify their accounts.
Version: 1.0
Platform(s): Linux, Raq, Win NT
Price: $20.00
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