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| | InfinityForge is a suite of tools including a powerful ticketing system capable of handling service requests via email and web based interfaces, a client information database containing contact information, office information and documents, and a feature packed project management system allowing companies and clients to collaborate on important projects.
Version: 1.0.0
Platform(s): Linux, Unix, Windows
Price: Commercial
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| | InnovateHelpDesk is a full featured support desk feature. Many unique key features are making InnovateHelpDesk different from other support desk softwares. InnovateHelpDesk can assign tickets to operators with advanced load balancing, can track the status of tickets and send information emails to people according to your rules, personalized emails both in html and plain, ticket creating from emails, supports attachments, highly customizable, easy installation, free upgrade and support, advanced custom unlimited fields and customizable autoresponders, and much more. InnovateHelpDesk is a full featured support desk software with the lowest price and %100 re-brandable structure. For more details and online demo, please visit our website.
Version: 2.5.5
Platform(s): All
Price: $129.00
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| | IRM is a powerful web-based asset tracking system built for IT departments and HelpDesks. It keeps detailed information about each computer, as well as a complete history and TODO repair list tracking. Key features include: Detailed tracking of computers, by RAM Types, operating systems, hard drive space, the amount of RAM, etc., The ability to search through computers, software, and jobs with powerful tools, Software tracking, with location, platform, serial numbers, comments, and version fields, Powerful tracking system, with priorities, TODO jobs, followups to jobs, and a repair history tracking, Software association with computers, license tracking, Tested in situtaions with thousands of rows of data, which IRM handled exceedingly well, Upcoming IRMPorts, detailed reports on various catagories, as well as software license # tracking, enhanced security, tracking-searches, and more.
Version: 1.3.0
Price: Free (GPL)
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| | Support Center is a PHP/MySQL based customer support system that allows multiple technicians to support multiple users. Your users can submit tickets via web and email, they will be informed about the progress of their requests for each step completed, and can enter to verify the state of their application, their history and account info. Features: knowledge base, optional user registration, multiple languages support, email notifications to users and technicians, unlimited technicians, unlimited custom fields, tech permissions, email templates, customizable user interface, predefined replies, private messaging between staff members, manage user database, view customer's support history, and more.
Version: 2.0
Platform(s): Unix
Price: $99.95
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| | The jab:ITS Incident Tracking System provides a browser-based help desk system for tracking and reporting customer support issues and occurrences. Its features include user registration and login, ability for customers to add and modify their own incident items, ability to search incident database, email notification, message posting for discussion of issues, and more.
Version: 2.02
Platform(s): Linux, Unix, Windows 2000
Price: $236/$295
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| | Live2Help is a real-time chat program written in PHP and JAVA Script that allows you to interact with your site visitors, offering support and/or sales in real time through chat. When a visitor from your site needs help, he/she simply clicks on the operator online icon and a chat box will pop-up instantly or a leave a message box will pop-up if operator is offline...Live2Help is provided as an Application Service Provider (ASP) solution, it is completely web based. No downloads or any installations are required either by your website visitors or by your operators.
Version: 1.6
Platform(s): All Windows, Linux and Unix Based
Price: $19.95
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| | LiveResponse is a live support package with an innovative and robust interface. Comes with realtime monitoring, watch as visitors open and browse your site and pull them proactively in an instant. Also features a personal calendar, profile and address book for staff members, a powerful & fast template engine, detailed department & staff management, highly customizable settings, staff statistics, day wise breakdown of detailed logs, online/offline status images, predefined replies & commands, sound alerts, printable views, ability to push URLs & images, ability to leave a message and more.
Version: 2.1
Platform(s): Windows, FreeBSD, Linux
Price: $19/$149
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| | LiveSpider is a customer relationship management solution that facilitates live customer chat & support straight from your website. Features include: real-time traffic monitor, initiate chat, create unlimited departments & operators, transcripts manipulation, canned commands, operator rating & load balancing.Download Free Trial.
Version: 1.1
Platform(s): All
Price: $99
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| | LiveSys is an affordable and powerful live customer support solution that lets you be only a click away from your customers. With LiveSys you can make the most out of your web site by seeing client traffic and chat requests in real time. Because LiveSys is 100% completely browser based, you can outsource your support team to work from home, office, or anywhere in the world. We offer both a download and hosted version of LiveSys. All LiveSys versions come with a lifetime of unlimited version upgrades and patches so you always stay up to date. An open demo version is setup for you to see how LiveSys actually works on our website. For a limited time we are offering FREE professional installation and a FREE Windows software add-on.LiveSys2, version 2.0, will be released in the coming weeks.
Version: 1.0
Platform(s): Unix/Linux/Windows
Price: $14.99/$89.99
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