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| | guanxiCRM is a comprehensive Open Source Customer Relationship Management specifically designed for enterprises doing business in Greater China environment. It is currently the only CRM package capable to dealing with the Chinese notion of "Guanxi" (~Relation) and "Mianzi" (~the Face). guanxiCRM is a server application for small and mid-sized businesses to manage their sales force and customer service representatives. It requires Windows 2000 and LINUX sever with APACHE and PHP installed. guanxiCRM features a smart browser-based interface. Commercial support is also available.
Version: 0.9.1
Platform(s): Unix, Win 2000/XP
Price: GPL
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| | Heathco Help Desk is the perfect solution for providing online support for your customers. From small businesses to larger corporations, HHD gives you the power and control you need to simplify communication with your clients - you'll save time and money. Unlimited staff members can be assigned to an unlimited number of departments. Setting up auto-replies gives relevant information to customers while they wait for a reply. A built-in knowledge base reduces the time your staff will spend responding to frequently asked questions. Find out why Heathco Help Desk is the way to streamline your online customer support.
Version: 2.0
Platform(s): Unix/Linux/Win/FreeBSD
Price: $199.99
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| | Heathco Help Desk is the perfect solution for providing online support for your customers. From small businesses to larger corporations, HHD gives you the power and control you need to simplify communication with your clients - you'll save time and money. Unlimited staff members can be assigned to an unlimited number of departments. Setting up auto-replies gives relevant information to customers while they wait for a reply. A built-in knowledge base reduces the time your staff will spend responding to frequently asked questions. Find out why Heathco Help Desk is the way to streamline your online customer support.
Version: 2.0
Platform(s): PHP4, MySQL
Price: $199.99
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| | Help Center Live is an extremely powerful Live Support application built in PHP with MySQL backend. Features include: Live Support, FAQ, Trouble Tickets, WinApp addon so that the application can be minimised to your windows system tray. Other features include: Unlimited Operators/Departments/Users, Unlimited Chat Sessions, Transfer Chat, Push web pages and MUCH more..
Version: 1.2.2
Platform(s): Unix
Price: Freeware
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| | With this helpdesk customer support Software end users and quickly log help desk tickets. Customer support staff can then enter resolutions to the problems into the Help Desk System, as well as view there past help desk calls. This software also has a free basic property management component. Help Desk Installation requires minimal effort as we provide you with an automatic install script that creates the MySql Database and guides you threw the setup process. We also provide a live help desk demo and screen shots of the program. This is an ongoing project with updates and enhancements released often, check our help desk web site frequently for important help desk news.
Version: 2.8
Platform(s): ALL
Price: GPL
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| | The most feature packed helpdesk! Complete support center focussed on customer service. Features OPEN SOURCE CODE! Very easy to modify visual settings. HelpDesk will reduce the number of inquirys made by clients. Allow clients to search the knowledge base, contact your support team, and manage their account and tickets easily. Feature packed admin area provides clean smart ways of organizing information and improving efficiency. Create multiple staff members to assist with answering tickets and building knowledge base. Keep clients happy with fast response time and easy interfaces.
Version: 2.1
Platform(s): All
Price: $99.99
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| | Outsourced web based customer service solution for your website to manage support requests and to publish self service knowledge bases on the web, reducing the need for costly and time consuming telephone support. You will also be able to track leads, administer newsletters, satisfaction survey; manage emails and run a support portal on your website.
Version: 4.2.0
Price: $49.99 per/month per/representative
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| | This is a PHP/MySQL-based HelpDesk software ideal for Webhost that includes Staff, Users, and Administrator logins and detailed levels and priority options. HelpMe Desk also includes the Live Support functionality, a humanclick alternative.
Version: 1.0
Platform(s): Unix, Linux, FreeBSD, Win 2000/NT
Price: $59.99
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| | Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.
Version: 0.81
Platform(s): PHP enabled web server, SQL DB
Price: GPL
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| | HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.
Version: 2.a
Platform(s): All
Price: GPL
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