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| | Double Choco Latte will provide a work order implementation of a problem reporting/correction system. Its features and concepts include: Accounts - Client based tracking, Personnel - People involved in the projects, including hierarchal support, Departments - To "categorize" personnel, Severities - List a bug's severity level, Priorities - Ranks bugs by priority, Time Cards - Time taken on a Work Order to accomplish an action and Multiple Time Cards can be input for a single Work Order, Status - Tracks bugs by status, Sequences - Related Work Orders carry the same Job Number and incremental sequence numbers and can also be used for projects, Products - Obvious, but also can be assigned a person to "report to" which is useful for product managers to track what they're responsible for, and E-Mail notification when a work order is created or closed out.
Version: 20000826
Platform(s): Unix
Price: Free (GPL)
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| | A live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include either text based database or MySQL database, chat notification, user is typing message, multiple chat sessions and multiple operators
Version: 1.0
Platform(s): Unix, Linux, Windows
Price: $39.95
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| | e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited number of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee.
Version: 3.5.8
Price: $4,500.00
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| | Programmed in PHP with a MySQL backend, EdgePanel v2 is a blistering fast application that gives you many options to choose from. The support desk allows you to store "canned replies", merge tickets, mass reply, open, close, e-mail clients, and much more! Keep track of your server hardware, allow clients to request IP's, view the live status of each server, and much more!
Version: v2.11
Platform(s): Linux, Unix, BSD, Windows
Price: $35.00 per year
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| | eSupport is a robust and flexible support solution. Features a stable email> helpdesk routine, complete department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection.
Version: 2.1.2
Platform(s): Unix, Win NT, Linux, FreeBSD
Price: $14.95/$99/$199/$349
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| | ExoPHPDesk is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one.Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/Open Tickets. Send/View/Delete/Reply Private Messages.Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets.Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins.IP Lookup feature to check the server status of specific ports.Mail Piping, Unlimited Saved Responses, TroubleShooters.And Much Much More. Easy Web-Based Installation.
Version: 0.6
Platform(s): Linux, Windows
Price: GPL
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| | In today's market, a majority of helpdesks are built for Internet service providers, but ezyhelpdesk can be utilized by a wide range of industries. Ezyhelpdesk is capable of handling unlimited departments and staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form.
Version: 1.0
Platform(s): Unix, Linux
Price: $275.00
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| | Flextic is full featured live support package. More personalization function, easy to use client interface for your visitors, manage ticket, faq, news, newsletter, template, validation, statistic, option, skin, languages, ... Create a lot of groups for most powerful use of user/admin Area, create staff, admin, superadmin, user, validator, ...Simple installation procedure and full support. Licensed area where download new skin, languages, update/upgrade and bug fix.
Version: 1.001
Platform(s): All
Price: $49.50
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| | Free Help Desk Software developed in PHP. This Customer Support Software is best suited for handling help desk calls in an I.T. department but can easily be modified to fit other needs. Please visit our site to download the free software, and try a live online demo of the help desk software. We update our helpdesk software regularly in response to customer feedback and to ensure maximum compatibility, so please check our web site often for free updates.
Version: 2.5.2
Platform(s): Linux,Winnt
Price: Freeware
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