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| | There are three types of users. Clients can create and modify their own trouble tickets. Agents can respond to and resolve tickets. Admin users have other privileges. Agents/Admins can write internal notes that are not seen by client. Many more features. Always evolving, so check back here for newer versions.
Version: 0.1
Price: Free (Donations Welcome)
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| | Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability. Use canned answers. Send HTML messages. Receive copies of chat sessions via email. Use with multiple operators. Receive audio and visual alerts on new chats, new messages, and new visitors.
Version: 2.00
Platform(s): All
Price: Freeware
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| | BrightSupport currently allows you to add/edit/delete departments and staff from the admin control panel. The staff are then allowed to open, close, and respond to open tickets to the departments they have permission to. Also included is a Brain Center which is much like an FAQ area that the admin can build from the admin panel. Clients can open tickets and rate the staff on how much they helped. Also supports bbcode and emoticon. Many more features to come. Requires PHP and at least one MySQL database.
Version: 0.1.0
Platform(s): Linux, Unix. Windows
Price: $30.00
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| | Cerberus Helpdesk is built on an open architecture that adapts to the specific needs of your business. It streamlines the e-mail response process by collecting and providing pertinent information associated with your customers.Cerberus delivers a highly-customizable, intuitive interface packed with an abundance of powerful features, such as: an exceptionally adaptive anti-spam system,comprehensive search and customer history functionality, e-mail templates for standard responses and canned text, an extensive reporting system, a central knowledgebase providing solutions to previously addressed issues,multiple department and e-mail address support, project and task tracking, emerging automated agent behavior and much more!These built-in features empower your agents, enabling them to efficiently manage an ever-increasing influx of business e-mail -- while contributing to the company's global knowledge pool and reducing customer service costs.Such productivity leads to increased customer satisfaction and loyalty, which brings you more repeat business from current customers and a higher conversion rate for new leads. It turns satisfied customers into advocates.
Version: 2.3.2 RC4
Platform(s): Linux, FreeBSD, Windows, Solaris, OpenBSD
Price: $99.00
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| | Chattist allows you to offer live chat support on your website. Script is installed directly on your server and software included to administer operator chat. Includes features such as Pro-Active Chat, Live visitor tracking, customizable buttons, skins, sound alerts and so much more.
Version: 3.1
Platform(s): Unix, Win 2000, MySQL, PHP
Price: $89.00
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| | Comdev Customer Helpdesk is the most advanced helpdesk ticketing system that allows you to establish an online support centre for customers on your website. Key features: automatic reply to support tickets, reply acknowledgement, customer add comments and upload attachments to ticket, all-in-one views of ticket listing, ticket history & tracking, set ticket status, flag & unflag ticket, add support issues, customizable email contents. Common help desk requests are replied quickly using the preset canned messages.Add helpdesk ticket and reply directly to FAQ (integrate with Comdev FAQ Support).Web based Installation Wizard, easily plugin to your site with single PHP snippet. OSCommerce compatible. FREE Installation Support.
Version: 2.0
Platform(s): Linux, Windows
Price: $59.00
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| | A multi-user, multi-operator, multi-department live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Is in PHP and uses either Mysql or Text based database . Other features include AUTO INVITE!, referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators. runs on your server and is open source GPL.
Version: 2.7
Platform(s): Unix or Windows
Price: Free (GPL)
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| | CRMchat is a PHP, and MySQL driven Webbased CRM chatsytem for customer support. CRMChat displays the user on the website, if the operator is online. Than he can chat live with the Operator. For the operator is a comfortable admin in the Backend. It shows the Operator if new customers are online and he can chat with multiple customers. Also includes a message center if the operator is not available online, a printing feature for operator and customer, sound, realtime chatstream 100% webbased, and a fast autmatic installer.
Version: 1.3 Pro
Platform(s): Unix
Price: Euro 49.00
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| | Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Dapper Desk will page you when new tickets are entered into the system. Older tickets are archived and viewable by customers and admins/techs. Also features: Custom autoresponse messages, FAQ manager, and customizable themes.
Version: 1.4.0
Platform(s): Linux, Windows, Solaris
Price: $699.00
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| | DeskPRO is an advanced web/email support system. Features email processing, attachments, custom fields, multi lingual, calendar, tasks, instant replies, custom reporting, visible source, pms, over 60 settings, tech permissions, payment functions, advanced FAQ, saved search queries, escalations and much much more.
Version: 2.0.0
Platform(s): Unix, Win NT, Linux, FreeBSD
Price: $795.00
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