e11 is a powerful, affordable & customizable CRM solution that includes Knowledge management solution, helpdesk, trouble ticket, routing, lead tracking, campaign, email response and queue management. Features: Unlimited number of reps and customer queries, Internal Mail/Ticket management, Built-in Sales and Service modules, Address book, Mass mailing, Autoresponder, Exhaustive Reporting, Escalation, Task Reassignment, Routing Engine for allocating right requests/mails/tickets to right CSR/rep/employee. |